We are working diligently on the completion of the DFF systems and we fully understand the frustration of our customers that have been waiting such a long time for delivery. There are several products that View Factor manufactures which do not present the challenge and complexity of the DFF system which we have in stock now. Any existing DFF customer may apply the money they paid for the DFF towards any other product that we currently make.
Here are the terms of this offer:
--Applies to all existing VF customers that purchased a DFF system.
--Any outstanding credit on DFF systems may be applied towards any existing VF products.
--Customer’s shipping queue position for DFF system will remain the same and customer will be contacted to re-purchase the new DFF system at original paid price.
--Customers who took delivery of original DFF system may elect to return their DFF system (at their expense) to VF for a full credit of original purchase price (including return shipping costs) towards other VF products. Their queue position will be at the end of the original customer list but ahead of any new orders. They will be contacted to re-purchase the new DFF system at original paid price.