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Shipping & Delivery
 
All product shipments shall be made from VFS at Valencia, California, at which time title and risk of loss shall pass to the Buyer. Buyer shall be the importer of record for all purchased products, if applicable. Licensing requirements for importation to non-U.S. countries is the sole obligation of the Buyer. In the absence of specific shipping instructions from the Buyer, VFS will ship by the method it deems, in its sole discretion, most advantageous. Transportation charges will be collected prior to shipment. Unless otherwise indicated, Buyer is obligated to obtain insurance against damage to the product being shipped. Unless otherwise specified, products will be shipped in standard commercial packaging. When special packaging or export instructions are requested by the Buyer, any additional costs will be the responsibility of the Buyer. VFS reserves the right to reject certain shipping or packing methods.
VFS shall use reasonable efforts to notify Buyer of any anticipated delays in delivery. VFS will not be liable for any loss, damages or penalty resulting from delay in delivery. Acceptance of the product by the Buyer shall occur no later than fifteen (15) days after shipment. Product not rejected during this fifteen-day period shall be deemed accepted, and all returns shall be handled in accordance with RMA procedures. Product cannot be rejected by Buyer based on criteria that were unknown to VFS or based on test procedures that VFS does not conduct.

All shipments from require a signature. We cannot ship your order "no signature required." Please make sure the shipping address you choose will have someone available to sign for the package.
Privacy & Security
 
We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site. We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and to gather broad demographic information. Our site uses cookies to keep track of your shopping cart. We use cookies to identify you so we can retrieve your information so you don't have to re-enter it each time you visit our site. Our site's registration form requires users to give us contact information, liketheir name and email address, and unique identifiers. We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary if they have subscribed to the mail list. Users may opt-out of receiving future mailings by choosing to un-subscribe. Unique identifiers are collected to verify the user's identity and for use in our record system. This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites.
Returns & Replacements
 
Buyers must obtain a Return Merchandise Authorization (“RMA”) prior to the return of any product. Products may only be returned for refund within ten (10) days of original delivery by VFS at shipping address specified by Buyer. Accessories may be returned for refund within ten (10) days of original delivery by VFS at shipping address specified by Buyer and pass VFS inspection. Unless the product you purchase is marked "No Returns for Refund" View Factor Studios will accept returned products for refund. To return products, please contact View Factor Studios return authorization agents by calling (888) 459-8450. Upon receiving View Factor Studios approval to return a product, customer will be given a return authorization number (called an RMA Number) and instructions to ship the product to View Factor Studios. At customer's option, View Factor Studios will replace or refund the purchase price of the product plus any applicable taxes. Refund will be issued to customer's credit card account if refund is within the 10-day period and only after View Factor Studios has received the product returned from the customer. Returned products must include all original cables, software, manuals, documentation and packaging materials. If customers fail to return all items shipped with the product, View Factor Studios reserves the right to charge customers for any missing items. View Factor Studios reserves the right to refuse returns that show excessive wear and tear. View Factor Studios reserves the right to charge customers for any costs incurred by View Factor Studios to refurbish the product or restore it to resalable condition A 15% restocking fee applies to all products returned.

THE LIMITED PRODUCT WARRANTY APPLICABLE TO VIEW FACTOR STUDIOS-BRANDED PRODUCTS MAY BE VIEWED ON-LINE AT THE FOLLOWING URL: http://www.viewfactor.net/warranty. THERE ARE NO WARRANTIES FOR SOFTWARE, SERVICES OR NON-VIEW FACTOR STUDIOS BRANDED PRODUCTS, WHICH PRODUCTS AND SERVICES ARE PROVIDED "AS IS". WARRANTY AND SERVICE FOR NON-VIEW FACTOR STUDIOS BRANDED PRODUCTS, IF ANY, ARE PROVIDED BY THE ORIGINAL MANUFACTURER, AND NOT BY VIEW FACTOR STUDIOS. VIEW FACTOR STUDIOS MAKES NO WARRANTIES, EXPRESS OR IMPLIED, EXCEPT THOSE STATED IN THIS SECTION AND IN VIEW FACTOR STUDIOS APPLICABLE WARRANTY STATEMENT IN EFFECT ON THE DATE OF THE INVOICE. ANY SUCH WARRANTY WILL BE EFFECTIVE DURING THE RELEVANT PERIOD, AND VIEW FACTOR STUDIOS WILL BE OBLIGATED TO HONOR ANY SUCH WARRANTY ONLY UPON VIEW FACTOR STUDIOS RECEIPT OF PAYMENT IN FULL FOR THE ITEM TO BE WARRANTED.
Ordering
 
Ordering Online with us is safe and secure! We employ a method of interaction with our visitors that does not compromise credit card information. Our site is secured via SSL and is 100% secure. We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise. Please allow an additional 3-7 business days for shipping of your merchandise if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.
Payment, Pricing & Promotions
 
Advertised prices are in U.S. dollars and, unless otherwise noted, exclude shipping, handling and any taxes that may be imposed by the legal authority that governs the jurisdiction in which you reside. We reserve the right to cancel an order or transaction, in whole or in part. Terms of payment are within View Factor Studios sole discretion, and unless otherwise agreed to in writing by View Factor Studios, payment must be received by View Factor Studios before View Factor Studios acceptance of an order. Invoice amounts are due and payable within the period noted on the invoice, measured from the date of the invoice. View Factor Studios may invoice parts of an order separately. You agree to pay interest on all past-due sums at the highest rate allowed by law. View Factor Studios is not responsible for pricing, typographical or other errors in any offer by View Factor Studios and we reserve the unilateral right to cancel any orders resulting from such errors.
Products
 
View Factor Studios continually upgrades and revises its products and service offerings. View Factor Studios may revise and discontinue products at any time without prior notice to customers. View Factor Studios will ship products that have the functionality and performance of the products ordered, but changes between what is shipped and what is described in a specification sheet are possible. The parts and assemblies used in building View Factor Studios products are selected from new and equivalent-to-new parts and assemblies in accordance with industry practices. Spare parts may be new or reconditioned. The quoted View Factor Studios SKU numbers for View Factor Studios-branded hardware products are of the quality specified by View Factor Studios on its website and conform in all material respects with the View Factor Studios product specification current on the date such products were shipped.
Miscellaneous Provisions
 
You will not register or use any Internet domain name that contains an View Factor Studios trademark or trade name (i.e., View Factor Studios) in whole or in part or any other name that is confusingly similar thereto. The section headings used herein are for convenience of reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived therefrom. If any term of this Agreement is found by a court of competent jurisdiction to be unenforceable, the enforceability of the remaining provisions shall not be affected or impaired.