VIEW FACTOR STUDIOS-Tools for the new age of movie making

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FAQs

  1. Is there a limit as to how much I can purchase on your online store?
  2. Why was my transaction declined?
  3. Can I get a discount?
  4. I think I broke my equipment what do I do?
  5. Do you have any distributors outside the US?
  6. Why didn't my transaction go through?
1. Is there a limit as to how much I can purchase on your online store?
Yes. We limit transactions to a maximum of $7500.00 USD. If you wish to get more please contact us directly.
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2. Why was my transaction declined?
Please ensure that your match your billing address exactly. If there is any difference in this the transaction will be declined. Also do not attempt to do more than 3 transactions in any 5 minute period or you will be forced to wait till the following day to submit again.
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3. Can I get a discount?
Purchasing 5 or more Origos will net you a 5% discount and 10 or more a 10% discount. We currently only do not offer discounts for Inclino or Impero or Mirus. From time to time we may offer specials.
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4. I think I broke my equipment what do I do?
If you have damaged equipment please contact VFS to obtain a return merchandise number. If we determine that the product was broke through negligence we will fix the unit after obtaining your permission. If it is our fault it will be replaced at no cost to you.
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5. Do you have any distributors outside the US?
We are currently working on getting a distributor in Japan as well as Europe. We will also be having one in the Mid-East. Stay tuned for more information concerning this.
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6. Why didn't my transaction go through?
99% of transactions fail because the billing address entered does not match the billing address on file with your credit card company. Ensure this is correct and try again. WARNING: IF YOU TRY MORE THAN 3 TIMES IN A 5 MINUTE PERIOD THE SYSTEM FLAGS IT AS FRAUD AND YOU WILL HAVE TO WAIT 1 BUSINESS DAY TO TRY AGAIN.
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