Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. Our site is secured via SSL and is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 3-7 business days for shipping of your merchandise if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

Return / Refund Policy

Every item we sell is carefully inspected and tested on the camera system that it was designed for before being shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will arrange to collect them (the whole order) and give a full refund. Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing. If product is found not to be faulty customer will be responsible for all shipping charges.

Delivery Information

Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.Delivery at this time is expected to be 6-8 weeks for all new orders.Please allow for this when you order. We are working on getting a working inventory on hand

We do not currently support FedEx Ground shipments to Canada. If you choose FedEx Ground to Canada then we will require your broker or FedEx ground account information before we ship your order.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT and Customs. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.